Tuesday, August 4, 2009

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Leave the math to us: Advertisers increase their profits using Conversion Optimizer
August 4, 2009 at 3:00 pm

This post is the latest in an ongoing series on The Power of Measurement. Previous topics have covered ways to make your website as successful as possible through tools such as Analytics and Website Optimizer. – Ed.

If you're an old-school AdWords advertiser, you may remember that you originally set bids based on ad impressions (cost-per-impression, or CPM). Later, AdWords transitioned to a new model where bids were set based on ad clicks (cost-per-click, or CPC). Now, as technology has become even more advanced, we're seeing the next phase of search engine advertising.

What if we told you that you could bid for ads simply based on conversions? (A conversion is a goal set by an advertiser, such as a website visitor purchasing a product or filling out a form.) With Conversion Optimizer, Google does all the heavy lifting and complicated analysis, letting you bid simply based on how much a conversion is worth to your business (cost-per-acquisition, or CPA). By using Conversion Optimizer, advertisers are not only seeing an increase in profits but have more time to devote to the rest of their business.

We're excited to announce that this AdWords transformation is well underway: advertisers are already using the Conversion Optimizer to manage approximately $1 billion in spend annually.* This new shift benefits two areas Google cares deeply about: showing our users the most relevant ads and helping our advertisers increase their profits.

So how does it work? Each and every time someone types in a search query, AdWords runs a new keyword auction. Advertisers who are still bidding on a cost-per-click basis will be using the same bid in many different auctions, so sometimes their bid may be too high or too low. However, for advertisers using Conversion Optimizer, we'll automatically adjust the bid for each of these auctions so that it can hit the sweet spot more often, helping the advertiser to make more money.

For example, suppose you're advertising an online shoe store and you purchase ads using the keyword "shoes." Because your clicks come from many different types of people who have different intentions, Conversion Optimizer takes many factors into account to optimize your ad performance. If you don't ship internationally, Conversion Optimizer will learn that clicks from international users don't convert and will eliminate traffic from outside the United States. It might also learn that when customers include the word "cheap" in their query, they are particularly likely to convert because your prices are very competitive. Essentially, Google does the detective work — you tell us how much a conversion is worth and our algorithms make it happen.

As more advertisers transition to Conversion Optimizer, we look forward to showing more relevant ads and, in doing so, helping our advertisers achieve better results. Learn more about Conversion Optimizer and get started using it with your AdWords campaigns.

* Annualized figures based on Q2 sales

Posted by Andrew Silverman, Product Manager, Conversion Optimizer

Audio care packages for service members with Google Voice
August 4, 2009 at 7:00 am

(From time to time we invite guests to blog about initiatives of interest and are pleased to have Sergeant Dale Sweetnam join us here. SGT Sweetnam is working with Google's communications team this year through the U.S. Army's "Training with Industry" Program. -Ed.)

It's not easy to stay in touch with friends and family when you're fighting in a country thousands of miles from home. I spent 13 months in Iraq as an Army journalist where I flew in Black Hawks over Balad and Baghdad working to generate news coverage about my fellow soldiers. The whole experience was physically and emotionally draining, but it was especially difficult when I called home at the end of the day and nobody was there to answer.

For servicemen and women who are constantly on the move, having a single number and an easy way to retrieve messages from loved ones can be invaluable. To help our service members communicate with their loved ones and show our support to those serving our country, Google is launching a new program. Starting today, any active U.S. service member with a .mil email address can sign up for a Google Voice account at www.google.com/militaryinvite and start using the free service within a day.

When you deploy, your life is put on hold. While you live and work in a different world, everyone else moves on with life back home. Your family and friends keep moving, and this sometimes means it's just not possible for them to stay awake until 2 a.m. to receive a phone call. Calling Iraq or Afghanistan is seldom an option.

Google Voice provides a solution to some of these problems. Service members can set up an account before they deploy. Or if they're already deployed, families can now set up an account for their service member. Loved ones can call to leave messages throughout the day, and then when that service member visits an Internet trailer, all the messages are right there. It's like a care package in audio form.

I signed up for an account when I came to Google, and it's already making communications much easier here in the States. I know when I return to combat, Google Voice will help make life a little more manageable.

Posted by U.S. Army SGT Dale Sweetnam, Army Fellow
 

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