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NSFW: Two magicians, three cups and one lesson your boring product must learn from Penn and Teller
August 15, 2009 at 6:31 pm

pennteller1“Are Penn and Teller really launching a product at TechCrunch 50?”

As I typed the message to Arrington, I could barely contain my glee. For a few strange years, starting towards the end of my teens, I worked as a magician - making good money and impressing girls by turning card tricks at corporate dinners and in fancy restaurants.

It’s a long story, but one strangely common among people who ended up working on or around the web. For some reason a youthful interest in magic often comes hand-in-hand with a career in technology. It’s probably something to do with being a geek.

Arrington’s reply was both a confirmation and a warning: “Yes they are. And if you write anything that stops them coming, you’re fired.”

So, it’s official: Penn and Teller - the magicians’ magicians - are coming to TechCrunch 50 next month. Your response to this news will probably depend on which part of the technology barrel you inhabit. For those scraping along at the bottom - the self-described ’social media consultants’, the me-too-rip-off app builders, the spammers, the search engine optimisation goons, the MySpace child groomers - it might be one of confusion. I mean, what could a couple of Las Vegas magicians possibly know about launching a technology product?

But for anyone else: anyone who understands that technology can actually be an art form rather than just a way to fleece gullible punters, the pairing of tech and magic makes perfect sense. I mean, Penn and Teller at TechCrunch 50 is basically the physical manifestation of Arthur C Clarke’s third law: “Any sufficiently advanced technology is indistinguishable from magic.”

Clarke’s law, of course, was little more than a useful crutch; a maxim that - by his own admission - he bolted on to his previous two (“When a distinguished but elderly scientist states that something is possible, he is almost certainly right.” / “The only way of discovering the limits of the possible is to venture a little way past them into the impossible”) because he decided three was a better number.

Also, by likening the kind of super-advanced technologies he wrote about to ‘real’ magic Clarke could avoid Jules Verne’s problem of having to explain how his wonderful inventions worked, only for actual innovation to prove him wrong a few years later. Clarke’s point was that contemporary readers couldn’t possibly understand how his future technologies worked, they just did. Like magic. No further explanation required.

But in fact Clarke’s basic premise - that, at a certain level, the line between magic and technology becomes invisible - is absolutely right, just maybe for different reasons than he described. Speak to any decent magician - one who has read his Professor Hoffman or at least his Mark Wilson - and he will tell you about the time he saw a trick (or ‘effect’) that absolutely blew his mind, despite knowing every one of the technical principles behind it.

The one that stands out for me was the time - I was maybe 14 years old - that I watched an American magician called David Williamson instantly restore a piece of rope that he had previously cut in half, using his fingers as a pair of scissors. The cut and restored rope is an ancient classic of magic, and there’s really only one way to do it. And yet the way Williamson employed that method was so good - so mind-blowingly, knee-shakingly good - that it (literally) made the hairs on the back of my neck stand up.

And so it should be with technology. I remember - just as vividly as I remember David Williamson’s rope trick - the first time I bought a laptop with WiFi. For ten minutes or more I carried that laptop around my house, up and down stairs; into different rooms; even into my back yard, streaming full-screen video from the BBC website as I went. Again, I knew exactly what was going on: there was the WiFi card jutting from the PCMCIA port and I’d just spent ten minutes configuring the wireless hub. And yet… the experience of watching full-screen video on my laptop, without wires, was as near to pure magic as watching that piece of rope mend itself two feet from my eyes.

The comparisons between really good uses of the principles of magic and really good uses of technology are so numerous that they could fill a book. In the 1930’s, Charles Hoffman caused a sensation with a small brass tea-kettle that could - on command - pour any drink or cocktail that the audience requested. Today my iPhone, with its 3G connection and iTunes, can do the same for any piece of music ever recorded. Which one is more magical to watch, really?

Or consider Kriss Angel who, using some invisible - but quite basic - method is able to tell a woman on Las Vegas Boulevard the precise date she was born, or what she does for a living. With Google I can summon any fact ever recorded, from wherever I happen to be in the world. Again, which is more impressive? Certainly neither is made less magical by knowing, broadly, how it works. The brilliance lies in how well the method is hidden, and how powerful the effect is.

And so it is with every single brilliant piece of technology, or web app that has ever been created. From the cellphone, to the iPod; from webcams to the web to WiFi. From email to eBay to Twitter to Hotmail to Shazzam to GPS to Google Maps to the Kindle. Pick your favourite, and remember how you felt when you first used it. Now remember the best magic trick you ever saw. The feeling is exactly the same.

Like all good rules, this one works the other way around as well. Remember the exact opposite of the best magic trick you ever saw. Your boring uncle’s card trick - the one where, through the most convoluted of methods, probably involving dividing the pack into piles and counting slowly through them - he triumphantly, and boringly, turned over the card you chose. Remember how he made you feel: you probably didn’t know what bizzare mathematics or slight of hand genius lead him to your card, but neither did you care. If he were a real magician, he’d have found the card straight away. The only person he impressed was himself.

The same is true of the worst technology. I don’t care how technically sophisticated Wolfram Alpha is, or how many genius hours it took to build it - all I know is that it forced me to think too hard, and returned results that were of no use to man nor beast. The technological equivalent of a boring uncle; the method was more impressive than the effect, and so the hairs on the back of my neck remain unstood.

Which brings me to Penn and Teller.

Of all of the magicians working today, none more perfectly illustrates the rule that a magical effect must take precedence over technical brilliance. Their stage show is a spectacular of blood and gore and guns and showgirls and pyrotechnics - and yet for their signature piece, they clear all of that aside and perform the oldest and most widely-known effect in magic: the cups and balls.

You’ve seen it before, of course. Three cups, three little balls. One by one the balls vanish and, one by one, they reappear under the cups. Then, by way of a kicker, the cups are lifted to reveal three limes, one under each. But there’s more! The cups are stacked and lifted one last time to reveal - a huge lemon. Four large pieces of fruit from under three cups: cue the applause.

But while every magician since the ancient Egyptians has finished there, Penn and Teller announce that they are going to do the trick one more time: this time using transparent cups. It’s amazing to watch: every single load, every single sleight and steal is laid bare. You see the moment they put the limes under the cups. You even see the lemon go in. But such is the brilliance of their execution, that you’re still left both baffled and blown away. The method becomes irrelevant, the effect is everything. The audience is on their feet.

And it’s for that reason that I’m so delighted that Penn and Teller will be at Techcrunch 50. Not for what they’re launching - although from what I’ve heard, it’s going be pretty damn cool - but rather for what their appearance will hopefully remind anyone getting ready to launch a product, either at the event or at any time in the future…

It doesn’t matter how clever your technology - if the effect doesn’t make the hairs on the back of your audience’s neck stand up, you need to keep working until it does. But if you do manage to build something even half as impressive as that lemon appearing under that plastic cup, then fame, fortune and a well-deserved standing ovation will be yours for the taking.

Information provided by CrunchBase

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Saturday Apple Rumors, Served Up Fresh
August 15, 2009 at 4:30 pm

0814_borders_380

Good afternoon and welcome to Chez Apple Rumors. Your first lunch course will be an iPod Touch with a camera followed by the accidental insertion of something called the IPAD into a survey for Borders Books. Can I get anyone anything to drink?

So we begin this Eng video of the iPod Touch with camera that we talked about this week. It’s apparently a prototype model that was ground to bits by Apple’s stress testers and then recycled. As you see from the video after the jump, the old fellow has a camera.

Then, as you see from the above screenshot, we learn that Borders is talking up something called the iPad, a noble and befitting name for a device that is a Pad and is made by Apple. I did a trademark search and came up with bupkus, but that doesn’t mean they won’t assign it by January.

The Borders survey asks if you’re planning to buy an Apple IPAD (Large Screen Reading Device),” which either suggest someone at Borders is taking the piss or they have horrible web designers never talk to legal.

This is all well and good but of what are we certain? We know that upcoming iPods will have cameras come September 8 or so and that the iPad or whatever it will be called will drop in 2010. All the rest of these rumors and videos are just icing on the already delicious Apple future device cake.

Crunch Network: CrunchBoard because it’s time for you to find a new Job2.0



Coincidence? Three Interesting Things About 345 Spear Street, San Francisco
August 15, 2009 at 4:58 am

  1. It’s the location of Google’s San Francisco office (floors 2-4)
  2. It’s the location of the Secret Service’s San Francisco field office (floors 5-6)
  3. And someone who works there has a license plate that says “Drunk”

Your assignment, should you choose to accept it, is to theorize how these three facts form the backbone of a massive worldwide conspiracy. Feel free to add additional “facts,” such as “That building was also constructed on top of an ancient Native American burial ground” or “I heard that’s where the Secret Service keeps all the counterfeit cash they confiscate, and the floors are really thin.” Just make sure to bake in the drunk license plate, too.

I took that picture of the license plate, by the way, in the parking garage of that building. And a different picture of it ended up on the FailBlog last month. So if you can work that into your conspiracy theory, you get bonus points.

Best story gets a free TechCrunch Tshirt, any size, delivered anywhere in the world. In fact, any entertaining story that has significant creative effort put into it gets a Tshirt. So go for it.

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Phil Schiller Is A Man On A Mission: To Save The App Store
August 15, 2009 at 4:01 am

ref_phil_schiller2As Apple’s Senior Vice President of Worldwide Product Marketing, you’d have to imagine that Phil Schiller is a pretty busy guy. He’s also been moonlighting as Apple’s keynote speaker during Steve Jobs’ medical leave of absence. But now it’s really starting to look as if Schiller has taken on another task: App Store savior.

We’ve already talked at length about the two instances in the past week or so of Schiller personally reaching out to bloggers to set the record straight about a few of the App Store issues. But he has actually taken it a step farther. He’s also been reaching out to individual app makers to talk to them about their apps and offer his assistance in getting them approved, we’ve learned tonight.

And one such app, Rising Card, is now available in the App Store thanks to Schiller.

Rising Card is a magic application developed by Theory11. The reason it was initially rejected after a long period of hearing nothing from Apple was that they felt the app would be confusing to customers. Of course, that was the point of the app as it’s a magic trick meant to confuse people. The developers wrote Apple to explain that to them, but heard nothing back. They figured all hope was lost as this was hardly a high profile application, and Apple clearly didn’t seem to care too much about it.

Then the Apple blog TUAW covered the rejection a few days ago, and all of a sudden, Apple started reaching out to the developers. And of course, not just anyone at Apple, but Schiller and also Phil Shoemaker, Apple’s Director of Application Technology. Based on this and Schiller’s previous responses, it would seem that not only is Apple reading the blogs that cover App Store issues, but it really is trying to resolve them. And in this case it did. Shoemaker called yesterday to let the developers know that the app was now in the store.

Obviously, the developers are very pleased with situation. Jonathan Bayme, the CEO of Theory11 wrote this to us this evening:

Schiller was unbelievably responsive throughout the whole ordeal. Our first communication from him was late at night on the 11th - with another email sent to us an hour later. He was extremely nice and although not promising anything, he said he would have their team look into the situation ASAP.

To be frank, Chris and I [the creators] were both amazed that this had reached the heights it had at all - given the fact that it is just a fun magic trick. We had spent months creating, polishing, and finishing this thing - and up until then we thought all hope was lost. It’s been quite the rollercoaster.

This morning, we received another email from Schiller advising us that Phil Shoemaker (Director of Application Technology) would be in touch with us soon to discuss our app, and as promised I received a phone call about three hours later from Phil. Shoemaker said that his team was looking into the issue as we spoke, and he was hopeful to see resolution of this by the end of the day.

True to his word - it was in fact approved late this afternoon. In sincerity the whole process was quite the ordeal, but I must say that I respect the hell out of the fact that we received the personal attention that we did. They were responsive, attentive, and truly listened to what we were saying. While one could argue that it took us over a month to get to that point, I would judge this situation based on the lengths they went to to fix the problem - they were incredible.

So there you go, another happy customer. This new Schiller strategy seems to be working wonders for the App Store.

But I still find it a little crazy that it’s Schiller who is personally doing this. On one hand it’s great, but it’s also odd. Perhaps that speaks to this being more serious of a situation then just some apps being rejected. After all, the FCC is looking into Apple’s role in the App Store and how it handles app approvals/rejections. This follows Apple’s rejection of the Google Voice app and the removal of all apps that use Google Voice. Google and AT&T are also the subjects of that investigation.

When the government gets involved — the government that is already looking into Apple for its board of director issues (with Google), anti-competitive issues (with iTunes/iPod), and hiring practice issues (again, with Google) — you are naturally going to take things a little more seriously than you were before. The fact of the matter is that Apple had, and still has, a lot of problems with the App Store. They waited too long to fix them, and the situation started to get out of control. So it looks like Apple may have had to bring out the big guns to restore order.

Now, Schiller and Shoemaker cannot possibly personally look into every app, or even just every app rejection, but they appear to be focusing on the ones that are getting attention. I wouldn’t be surprised if this was some kind of stop-gap move until the improvements to the App Store approval process that Schiller has been alluding to are ready to go. We know they’ve already broken up the iPhone PR team into two divisions now (hardware and App Store), a next step could well be a complete revamping of the app approval process and team.

When MobileMe was having troubles following its launch last year, Steve Jobs stepped in to right the ship, and it worked. It looks like Schiller may be doing the same now with the App Store. Let’s hope that works too.

Oh, and the Rising Card application that led to all of this? It’s pretty good, very smartly designed. Is there any reason Apple should have rejected it? No, and so it’s good to see it in the App Store where it belongs. Find it here for $2.99.

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